AIM == Site usability FAIL

So I find myself needing to use AIM again: something I've not used for years.

I used to have an account, so I go to the site and go to the 'forgot password' section, enter my email address and it tells me they've sent me an email.

30 minutes later and no sign of it (and yes, I have checked my spam folder).

FAIL.

So I figure I'll create an account, which I always hate doing because all of the good usernames have already gone. The signup form has a kaptcha imagse for fraud defense. Fair enough.

So my chosen username is taken, and guess what? I have to do the kaptcha thing again. And again. For every username I try, I have to do it AGAIN!

FAIL.